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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2478 reviews submitted in the last 3 years
Desiree (United States) - Independent Travel, Jul 2025
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1. How would you describe your overall level of satisfaction with us as your tour operator?
This was a bucket list trip for me and InsideJapan made the dream come true.
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2. Consultant name and satisfaction rating:
Julie took my sometimes specific and sometimes vague ideas and created an itinerary that I never would have been able to put together by myself.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
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5. Please give us your comments on the transport included in your package.
The shuttle to/from the airport was excellent and the instructions on trains/busses in the packet was absolutely fantastic. I only got lost/missed a transfer 3 times and each time was from my own confusion.
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6. Please comment on any professional guiding included in your package?
My guide was wonderful. Friendly, accommodating and knowledgable
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
From scheduling the accommodations to arranging tickets and appointments, everything was seamless and of excellent quality
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